Frequently Asked Questions

How long does a typical installation take?

Installation timelines vary based on system complexity and property size. Most residential security systems take 1-2 days, while comprehensive commercial installations with structured cabling and multiple cameras can take 3-5 days. We provide detailed timelines during your consultation and work efficiently to minimize disruption to your daily operations.

What's included in the initial assessment?

During your assessment we discuss your concerns and goals, recommend appropriate solutions, provide equipment options and pricing, and answer all your questions. There's no obligation to proceed, and you'll receive expert guidance tailored to your specific needs.

Can I access my security system remotely?

Absolutely! All our modern security systems include mobile app access, allowing you to arm/disarm your alarm, view live camera feeds, receive instant alerts, and control smart devices from anywhere in the world. We'll set up and train you on the mobile interface during installation.

Do you provide 24/7 monitoring services?

Yes! We offer professional 24/7 alarm monitoring through our certified monitoring partners. When an alarm is triggered, the monitoring center immediately contacts you and dispatches emergency services if needed. Monitoring services ensure your property is protected around the clock, even when you're away.

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Do you service existing systems from other companies?

Yes, we provide service, maintenance, and upgrades for security systems installed by other companies. Whether you need troubleshooting, system expansion, equipment replacement, or migration to modern technology, our technicians can assess your current setup and recommend the best path forward.

What warranties do you offer on installations?

We stand behind our work with comprehensive warranties. Equipment comes with manufacturer warranties (typically 1-5 years depending on the product), and our installation workmanship is guaranteed for one year. We also offer extended service agreements and maintenance plans for ongoing peace of mind.

Get answers to the most common questions about our security and technology integration services.

What services does Maple Link Technologies provide?

Maple Link Technologies delivers integrated security, monitoring, and smart infrastructure solutions, including intrusion systems, video surveillance, access control, professional monitoring, and low-voltage network infrastructure.

Do you work with residential or commercial clients?

We primarily serve commercial clients but also support residential properties with advanced security and monitoring needs. Each system is designed based on the property and risk profile.

Do you offer AI-powered video surveillance?

Yes. Our video surveillance systems can include AI-driven analytics such as smart detection, license plate recognition, and behavioral alerts where appropriate.

Can I view my cameras remotely?

Yes. Our systems provide secure remote access through desktop and mobile applications, allowing you to view live and recorded footage from anywhere.

Do you program or configure network devices?

We handle the physical installation and integration of network devices. Advanced configuration and programming are typically completed by the client’s IT team or trusted partners we coordinate with.

Do you provide testing and documentation?

Yes. All structured cabling installations include testing, labeling, and documentation to support IT handoff and future expansion.

How much do your systems typically cost?

Pricing varies based on system design, property size, and requirements. Projects are custom-designed, and detailed quotes are provided after a consultation.

What areas do you service?

We serve Toronto and the Greater Toronto Area, including surrounding regions. Availability may vary based on project scope.

How do I get started?

You can book a consultation through our website or contact us directly. We’ll assess your needs and design a solution tailored to your environment and goals.